ZenLuck Terms & Conditions

Effective Date: 12/15/2025
Region: South Africa

ZenLuck (“we”, “our”, “the App”) is operated by Zenforge Studios (Pty) Ltd, a registered South African company (registration number: 2025 / 391894 / 07) and listed on DUNS. By creating an account, participating in games, or using the App, you agree to these Terms & Conditions. Participation is only permitted if you accept these Terms.

1. Eligibility

• Users must be 18 years or older to participate.
• Participation is restricted to residents of South Africa only.
• Age verification is conducted at registration. Accounts failing verification are prohibited from playing.

2. Account Registration

• All users must create an account to participate, providing Full Name, Phone Number, and a Unique Username.
• Accounts are required to reduce abuse, ensure fair play, and track participation.
• Users are responsible for accurate account information. ZenLuck is not liable for payments made to incorrect details.

3. Game Mechanics

• ZenLuck offers Plinko and Aviator-style games.
• Users receive entries every 30 minutes by watching a rewarded ad. Each ticket includes 5 entries and R5 for wagering.
• Wagers are placed using entries; users decide how much to wager per round.
• Plinko: Wager multiplied by where the ball lands. Aviator: Users may cash out before plane stops; multiplier at cash-out determines winnings.
• All outcomes are server-determined; in-app visuals do not affect results.
• If a wager is lost, the wager amount is returned to the prize pool.
• If a multiplier exceeds remaining pool funds, payout is capped at remaining balance.
• Queue processing: failed wagers are refunded automatically, including ticket and wager.
• Reward money cannot be withdrawn until at least one round has been played with it.

4. Prize Pool & Transparency

• ZenLuck maintains a global weekly prize pool, visible to all users.
• Contests run Monday through Friday; no contests on weekends.
• Chance of winning increases gradually during the week to encourage engagement.
• The server rotates outcomes to give each player a fair chance of winning.

5. Cash Prizes & Withdrawals

• Minimum payout: R50
• Maximum payout: No limit
• Withdrawals are processed the following week (Monday–Friday).
• Beta testing: 250 players/week; production has no limits.
• Users must provide accurate phone/bank details for payouts; ZenLuck is not responsible for incorrect details.

6. Responsible Play

• Do not abuse ads, tickets, or wagers to gain unfair advantage.
• Fraudulent activity may result in account suspension or termination.
• Play responsibly and ethically at all times.

7. Account Management & Fraud Prevention

• ZenLuck reserves the right to suspend or terminate accounts for cheating, providing false information, or any activity threatening game integrity.

8. Limitation of Liability

• ZenLuck takes full responsibility for app and server downtime or technical issues affecting gameplay.
• ZenLuck is not responsible for incorrect payments due to user-provided information (e.g., wrong phone or bank details).
• Winning is not guaranteed; outcomes are server-controlled and involve chance.

9. Maintenance and Service Interruptions

• Scheduled maintenance or technical interruptions may prevent gameplay temporarily.
• Users will be notified in advance whenever possible.
• Unexpected errors will be addressed promptly, and users notified.

10. Server-Side Mechanics & Prize Pool Transparency

• Outcomes are determined by the server, using a combination of prize pool, active players, wager amount, and probability algorithm.
• Wins are calculated based on wager × multiplier; capped at remaining prize pool if necessary.
• Losses return wager amounts to the prize pool.
• Probability is adjusted dynamically based on pool balance and number of active players.
• Queue processing ensures failed wagers are refunded automatically.
• Chance of winning increases gradually over the contest week (Monday–Friday) for fairness and engagement.
• Example: A wager of R5 with a 3× multiplier pays R15 if sufficient pool funds exist; pool is updated accordingly.

11. Changes to Terms & Conditions

• ZenLuck may update these Terms periodically.
• Material changes will be posted in-app or via email.
• Continued use constitutes acceptance of updated Terms.

12. Contact Information

ZenLuck is operated by Zenforge Studios (Pty) Ltd, South Africa.
For support or inquiries:
Email: zenforge.studios.hq@gmail.com
Company Registration Number: 2025 / 391894 / 07
DUNS Listing: 567455586